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FREE Worldwide Shipping on all Luxury Watches
FREE Worldwide Shipping on all Luxury Watches

Shipping Policy

Watches

We offer FREE insured and tracked shipping on ALL luxury watch purchases.

All watch orders will be shipped as soon as funds have cleared in the Pride & Pinion bank account from Shopify.


We ship with DHL daily, and all orders are packed and processed before 5 pm (GMT) Monday to Friday. We can not post out or deliver on Saturdays.


We ship with DHL Express, insured and tracked and can take between 1 to 10 working days depending on which country we are shipping to. We will fulfil your order with a tracking number we will send to the email you provided to us with your order; please check your spam folder.

Once items are shipped, liability is covered by the terms of the carrier. We will ship to the address specified by you, the customer. If you did not provide us with an accurate address, neither Pride & Pinion nor the shipping courier can be held responsible for the loss of an item. Please double check your shipping address. Any shipping damage must be reported to us within 48 hours of delivery; otherwise, it is ineligible for insurance or refund claims.


Because customs procedures & protocols vary by country, our estimated shipping times do not include the time it takes to clear through your local customs agency. Pride & Pinion are not responsible for any delays caused by the customs clearance process. You will need to contact your local customs office if there are any issues. Pride & Pinion cannot do this on your behalf.


Please note *Customers from the Rest of the World will be charged the same as UK and EU customers. This price is exclusive of local tax, vat, import fees or other local duties, which may apply depending on which country you are in. Any charges applied upon import will be your responsibility and must be paid by yourself. If items are returned to us undelivered (including failed or refused deliveries), re-importation and shipping costs will be debited from any refund due.


On a more positive note, many of our clients outside of the UK report little to no duties/taxes due upon receipt of their shipment.

Accessories


All accessories are shipped within two business days. We ship with Royal mail 1st class for all UK orders, and as it is free shipping, we do not track these orders.
EU and RoW will be charged at different rates depending on each shipping destination, and you will see these charges once you get through to the shipping page of your order. We send these tracked with Royal Mail, and we ask that you please allow up to 28 working days depending on which country we are shipping to. When we ship your item, a tracking number will be sent to the email you provided with your order; please check your spam folder.

Please note that all WOLF accessories are drop-shipped from our suppliers, and their stock levels, shipping times and shipping policies will differ from our own.