Careers Page

OVERVIEW

As our social media manager you'll be primarily responsible for coming up with content ideas, strategy, be fun and engaging, well planned, capturing, editing and posting all content across our social media platforms. You should be creative and keep up-to-date on current social media trends to ensure we are hitting key metrics across our global audience. Whilst you don't need to know everything about watches, a general understanding of luxury goods and the target audience we have is essential. We run one of, if not the largest luxury watch dealership on social media today and you should have experience creating content for a similarly large sized audience. You should be able to produce both professional, and fun content. As social media manager you will have creative freedom to produce the content you feel is most suited to our audience, and most closely aligns with current trends and culture.

RESPONSIBILITIES

• Develop creative and engaging social media strategies
• Manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Instagram and Tiktok, (Not YouTube), adapting content to suit different channels
• Oversee, plan and deliver content across different platforms using scheduling tools
• Create engaging multimedia content (and/or outsource this effectively) across multiple platforms
• Develop, launch and manage new campaigns that promote your organisation and brand
• Form key relationships with influencers across the social media platforms
• Undertake audience research
• Manage and facilitate social media communities by responding to social media posts and developing discussions
• Monitor, track, analyse and report on performance on social media platforms using tools such as Google Analytics and Facebook insights
• Research and evaluate the latest trends and techniques in order to find new and better ways of measuring social media activity
• Analyse competitor activity
• Recommend improvements to increase performance
• Set targets to increase brand awareness and increase customer engagement
• Educate other staff on the use of social media and promote its use within the company
• Encourage collaboration across teams and departments
• Regularly liaise with clients via telephone, email, conference calls or face-to-face (agency roles).

WHAT WERE LOOKING FOR

• Over 3 years experience social media management experience with a similarly large sized company
• Ideally in the luxury goods sector, but this is not essential
• Proficient in editing software (adobe, canva, figma, or other similar products)
• Proficient in filming and capturing images and videos for both short and long form content
• Creative and able to produce ideas quickly
• Good at engaging with clients across all ages and professions, both professionally and casually
• Able to understand and present metrics and data in a clean and digestible way

BENEFITS

• Casual dress
• Creative freedom to produce the content you want
• A fun and up-for-anything team to work with for content
• Opportunity to form business and client partnerships
• Company events
• Company pension
• Employee discount
• Sick pay

The Office Administrator (Office Admin Manager) oversees the smooth flow of office procedures and manages a wide range of administrative duties. You will be responsible for client communications, logistics, and operational efficiency, always representing Pride & Pinion with professionalism and discretion.

Key Responsibilities

• Reporting directly to the Managing Director
• Managing courier and logistics partners (UPS, Royal Mail, FedEx, DHL, etc.), ensuring client shipments are packaged, tracked, and delivered worldwide efficiently
• Maintaining accurate daily records and preparing reports
• Coordinating with clients and business partners to arrange repairs, servicing, orders, shipping, and enquiries
• Scheduling and organising meetings, including room bookings and refreshments
• Managing correspondence, including emails and mail sorting
• Drafting, formatting, and printing documents as required
• Preparing agendas and taking detailed meeting notes
• Ensuring storage and security of confidential information in line with GDPR compliance
• Updating inventory systems, website listings, and liaising with brand partners on stock and orders
• Upholding company policies and procedures at all times
• Identifying opportunities to improve efficiency and implementing process enhancements
• Delivering an exceptional customer experience via email, phone, social media, and face-to-face interactions
• Maintaining a high standard of office presentation, ensuring a professional environment for both team and clients

Candidate Skills & Qualifications

• Minimum 2 years’ administrative experience (required)
• Candidates with a retail management background are especially encouraged to apply
• Strong attention to detail and organisational skills
• Proactive, able to work independently and manage time effectively
• Excellent communication and customer service skills
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Reliable, trustworthy, and able to handle confidential information with discretion
• Skilled in record-keeping, reporting, and professional presentation
• Energetic and adaptable, with the ability to work under pressure and to deadlines

What We Offer

• Permanent, full-time contract (37.5 hours per week)
• Annual bonus scheme
• Employee discount on luxury watches
• Company pension plan
• Birthday day off
• Opportunity to work with rare and prestigious timepieces
• A luxury retail environment where you can develop and showcase your expertise
• Career progression in a growing, ambitious company

At Pride & Pinion Ltd, we are more than a retailer — we are a global authority in luxury watches. With the largest and most well-known luxury watch social media following in the world, we have built a trusted name among collectors, enthusiasts, and first-time buyers alike. Our mission is bold: to expand globally and lead the luxury watch industry into the next generation.

To achieve this, we are seeking the best of the best in sales. This role demands ambition, drive, and the ability to deliver at the highest level — in return, we reward success very well with competitive pay, generous commission, and exclusive perks. Every timepiece we handle carries history, craftsmanship, and prestige — and we expect our team to match that standard with an unparalleled client experience.

We are now looking for a dynamic and ambitious Luxury Watch Sales Specialist to join our growing team. This is not just a sales role — it’s an opportunity to represent one of the most exciting and influential names in luxury timepieces and deliver an unforgettable experience to every client.

Key Responsibilities:

• Sales & Business Development – Create new opportunities, generate leads, and confidently close high-value deals.
• Client Management – Build, nurture, and maintain long-term relationships with clients, ensuring loyalty and repeat business.
• Account Management – Take a proactive approach to client portfolios, ensuring tailored service, ongoing engagement, and upselling opportunities.
• CRM Excellence – Maintain and update CRM systems to manage pipelines, track performance, and deliver data-driven results.
• Customer Experience – Deliver a world-class, personalised service that exceeds expectations and upholds the prestige of our brand.
• Product Expertise – Demonstrate an in-depth knowledge of luxury watches, including history, craftsmanship, and market trends, to guide clients with confidence.
• Networking – Actively seek out and engage new audiences, representing the brand at events and across social platforms.

The Ideal Candidate:

• Proven track record in luxury sales, preferably in watches, jewellery, or high-end retail.
• Strong experience using CRM tools and adopting an account management approach to drive sales and retain clients.
• A natural closer with exceptional negotiation skills and commercial awareness.
• Passionate about horology, with a deep understanding of watch brands, models, and the culture around collecting.
• Impeccable communication and presentation skills.
• Entrepreneurial mindset with the ability to generate new leads and opportunities independently.
• Professional, polished, and driven to deliver excellence at every stage of the client journey.

What We Offer:

• Permanent, full-time contract (37.5 hours per week).
• Competitive salary + commission structure.
• Quarterly bonus scheme.
• Employee discount on luxury watches.
• Company pension plan.
• Birthday day off
• Opportunity to work with rare and prestigious timepieces.
• A luxury retail environment where you can develop and showcase your expertise.
• Career progression in a growing, ambitious company.
• Relocation package negotiable

Job Types: Full-time, Permanent

Pay: £28,000.00-£52,000.00 per year