Repairs & Services
At Pride & Pinion, we provide a range of services to our customers to ensure the maintenance and longevity of their timepieces.
Over time, watches can degrade and require servicing to restore their timekeeping abilities. As well as this, physical and thermal shocks, external damage, exposure to magnetic fields, moisture and other factors can interfere with functionality or prevent the watch from being worn.
Our select network of watchmakers are accredited by a myriad of luxury Swiss brands, including Rolex, Patek Philippe, Omega and others, and can often provide a significantly shorter lead time than most jewellers, meaning less time without your watch.
Your timepiece is built to the most exacting standards. Every mechanical watch contains at least 130 parts, some of which are fractions of a millimetre thick, all perfectly aligned to achieve the delicate balancing act which makes a watch run 24 hours a day.
Just as the moving parts in a car require maintenance or replacement over time by specialist mechanics, the complex physical processes which make your watch tick continuously for years at a time will eventually result in some degree of wear and tear, requiring specific maintenance by expert watchmakers. Different manufacturers recommend different service schedules; the industry standard is 3-5 years for most brands.
The process of a mechanical service
When a watch is entrusted to us for a service, a careful 10-step process begins. We’ve summarised these steps below:
Rebuilding the movement
Timing and calibration
How the process works
Upon receipt of your timepiece, we will securely send your watch to the appropriate expert. Due to the varying nature of necessary work, an initial assessment of the watch will be completed, and you will be provided with an estimate. With your permission, the watchmaker will then commence the complex task of repairing your watch.
Every timepiece repaired by us is covered by a 12-month warranty of the completed work, with the exception of valets and refurbishments. Should you experience issues caused by the same problem within 12 months of repair completion, we will return your watch to the watchmaker to be repaired completely free of charge.
Request a Service
Use the form below to make a Repairs and Services enquiry. A member of our team will be in contact to discuss your needs.Please note that an initial payment of £50 is required upon receipt of your watch. Should you decide not to proceed with an estimated repair, this initial payment will be forfeited. Further information on deposits can be found in our deposit policy.